Overview
Arbor Hills Nursing and Rehabilitation Center, located in St. Louis, Missouri, is a skilled nursing and rehabilitation facility that offers various care options, including assisted living, memory care, and rehabilitation services. The center aims to provide companionship, comfort, and excellent medical care to its residents. Arbor Hills features a 150-bed skilled nursing facility and a 28-bed assisted living facility, catering to both long-term and short-term stays.
Services & Support
The center provides a range of services, including skilled nursing, physical therapy, rehabilitation, respite care, and dementia care. Arbor Hills is committed to supporting residents’ needs and ensuring that care is tailored to individual circumstances. However, some reviews indicate that the quality of care may not consistently meet the expectations of families, highlighting concerns about staff responsiveness and overall management.
Care Approach & Staff
While Arbor Hills emphasizes a caring approach, some family members have raised serious concerns about the professionalism and attentiveness of the staff. Reports suggest that there have been instances of inadequate supervision and neglect, which have caused distress among residents and their families. Although some staff members are noted as being helpful, the overall sentiment reflects a significant inconsistency in the quality of care provided.
Who They Serve
Arbor Hills serves a diverse population, including residents requiring skilled nursing care, those in need of rehabilitation services, and individuals seeking assisted living options. The facility caters to both private pay residents and those insured by Medicare/Medicaid, with some options for state-funded assistance in assisted living.
Room for Improvement
Numerous reviews express dissatisfaction with the facility’s cleanliness and maintenance, particularly concerning the condition of the bathrooms and common areas. Families have reported issues such as inadequate water supply and unsanitary conditions, which have raised concerns about resident safety. Additionally, some families have noted lapses in communication regarding their loved ones’ care and hospital transfers.
Summary
Arbor Hills Nursing and Rehabilitation Center in St. Louis, Missouri, offers a range of services for individuals requiring skilled nursing, rehabilitation, and assisted living. While the facility aims to provide compassionate care, reviews indicate significant areas for improvement, particularly related to staff professionalism, facility maintenance, and communication with families. Prospective residents and their families are encouraged to visit and assess the environment and care quality firsthand before making a decision.
