Overview
ExtraCare Home Health Agency, Inc., located in St. Louis, Missouri, provides compassionate home health care services tailored to the needs of elderly residents. The agency prides itself on offering personalized care, ensuring that each client receives attention suited to their specific situation. Families choosing ExtraCare can expect to be treated like part of a growing family, with a focus on comfort and convenience in a familiar home environment.
Services & Support
ExtraCare Home Health Agency, Inc. offers a variety of personal care services designed to meet the unique needs of each client. The agency emphasizes the importance of creating individualized care plans, allowing for flexibility in services. Clients can schedule visits from licensed nurses and therapists on a daily, weekly, or bi-weekly basis, ensuring that they receive the necessary support while remaining in the comfort of their own homes.
Care Approach & Staff
The staff at ExtraCare is frequently described as caring, professional, and attentive to the needs of clients. Many families have noted the kindness and hard work of their home health aides, highlighting their dedication to providing quality care. However, there have been concerns raised regarding hygiene practices among some staff members, indicating a need for consistent adherence to health protocols.
What Families Say
Families have shared positive experiences with ExtraCare, praising the professionalism and compassion of the staff. Clients have expressed appreciation for the personalized care they receive, with specific mentions of the dedication shown by their home health aides. However, some families have raised concerns about hygiene practices, particularly in relation to staff handling clean dishes and laundry after dealing with garbage. This has led to mixed feelings about the overall service quality.
Room for Improvement
There have been noted concerns regarding hygiene practices among some staff members. Families have reported instances where staff did not follow proper protocols, such as washing hands before handling clean dishes. Addressing these issues could enhance the overall client experience and ensure a higher standard of care.
Summary
ExtraCare Home Health Agency, Inc. in St. Louis, Missouri, offers personalized home health care services with a focus on compassion and professionalism. While many families appreciate the attentive care provided by the staff, there are areas for improvement, particularly concerning hygiene practices. Overall, the agency strives to create a supportive environment for clients while ensuring their comfort and safety at home.
