Overview
Heartland II Residential Care, located in St Joseph, Missouri, is a small assisted living facility that emphasizes providing care for its residents 24 hours a day. The facility aims to create a family-like atmosphere where the needs of each resident are prioritized.
Services & Support
Heartland II Residential Care offers a range of services designed to support the daily needs of its residents. Meals are prepared fresh daily, ensuring that residents have access to breakfast, dinner, and supper. The facility includes three sitting areas for residents to enjoy, and there is a designated smoking area outside for those who smoke.
Care Approach & Staff
The staff at Heartland II Residential Care is described as caring and understanding, with some residents noting positive interactions with individual staff members. However, there are concerns raised about the overall management of the facility and the treatment of residents, with reports of mistreatment and neglect.
Who They Serve
Heartland II Residential Care serves individuals who require assisted living support, including those with mental health challenges. However, there are significant concerns regarding the treatment of residents, with some reviews highlighting instances of abuse and neglect.
Room for Improvement
There are multiple reviews expressing serious concerns about the facility, including allegations of theft, mental abuse, and a filthy environment. Reviewers have described the atmosphere as depressing and have called for accountability regarding the treatment of residents.
Summary
While Heartland II Residential Care aims to provide a supportive environment for its residents, significant concerns have been raised about the quality of care and the treatment of individuals living there. Families considering this facility should be aware of both the positive aspects of the staff’s care and the serious issues reported by former residents and their families.
