Overview
Wilson’s Creek Nursing & Rehab, located in Springfield, Missouri, is a nursing home that offers various services to residents, including memory care and rehabilitation. However, reviews indicate significant concerns regarding the quality of care and the professionalism of the staff.
Services & Support
The facility provides social worker support and transportation services to help residents attend medical appointments. They also offer rehabilitation services aimed at enhancing the well-being of their residents.
Care Approach & Staff
Reviews highlight a troubling pattern of unprofessional behavior among some staff members, with multiple accounts of rude interactions and a lack of empathy towards residents and their families. Concerns have been raised about the overall management and oversight of the facility, suggesting that the staff may not be adequately trained or supported.
Who They Serve
Wilson’s Creek Nursing & Rehab serves elderly residents, including those requiring memory care. However, feedback from families indicates that many residents may not receive the level of care and attention they need.
Levels of Care
The facility offers skilled nursing and rehabilitation services, but there are significant concerns regarding the quality of care provided. Families have reported instances of neglect and inadequate attention to hygiene, particularly related to urine odors and cleanliness of living areas.
Living Options & Amenities
While the facility provides basic living accommodations, reviews suggest that the cleanliness of the rooms and bathrooms is often below acceptable standards. Families have reported unpleasant odors and unsanitary conditions during visits.
What Families Say
Many families express deep concern about the care their loved ones receive at Wilson’s Creek. While some reviews note that certain staff members are caring, the overall sentiment reflects dissatisfaction with the treatment of residents and the professionalism of the staff. One review mentioned a positive experience during a visit, highlighting attentive staff, but this is contrasted by numerous reports of poor management and care.
Room for Improvement
Significant improvements are needed in staff training, management oversight, and maintaining cleanliness throughout the facility. Families have voiced their intention to seek alternative care options due to the experiences they have encountered.
Summary
Wilson’s Creek Nursing & Rehab faces serious challenges regarding staff professionalism and the quality of care provided to residents. While there are some positive interactions noted, the overwhelming feedback suggests that families may want to consider other options for their loved ones.
