Overview
At Home Care, located in Springfield, Missouri, is a home care agency that provides a blend of home health care and community-based services. Their mission is to support individuals in remaining in their homes while receiving necessary personal care services. The agency aims to assist families in caring for disabled or special needs children and provide support for seniors and disabled adults.
Services & Support
At Home Care offers a variety of services designed to meet the needs of their clients, including personal care and assistance with activities of daily living. They focus on providing tailored support to ensure that clients receive the care they deserve in a familiar environment.
Care Approach & Staff
The staff at At Home Care is dedicated to forming close relationships with clients to better understand their specific requirements. However, there have been concerns raised regarding the reliability of staff payments, which has affected caregiver retention and the overall trust in the agency.
What Families Say
Reviews of At Home Care reflect significant concerns regarding the agency’s reliability and communication. Some families have expressed frustration over delayed payments to caregivers, which has impacted their ability to maintain consistent care. There are also mentions of a lack of transparency and accountability from the agency, with clients feeling that they do not receive straightforward answers to their inquiries.
Room for Improvement
Feedback indicates that there are areas where At Home Care could enhance its operations, particularly in ensuring timely payments to staff and improving communication with clients. Addressing these issues may help restore trust and improve the overall experience for families relying on their services.
Summary
At Home Care in Springfield, Missouri, provides a range of home care services aimed at supporting individuals and families. While their approach emphasizes personalized care, ongoing issues related to staff payment and communication have been highlighted by clients as areas needing attention. Families considering this agency may want to weigh these factors in their decision-making process.
