Overview
Edgewood Manor, located in Raytown, Missouri, is a 66-bed skilled nursing facility that has been serving the community since 1989. The facility offers various levels of care, including skilled nursing, rehabilitation, and memory care. Edgewood Manor emphasizes personalized care, striving to treat each resident as part of an extended care family.
Services & Support
Edgewood Manor provides a range of services designed to meet the diverse needs of its residents. These services include skilled nursing care, rehabilitation, hospice, and social worker support. The facility aims to offer individualized care that adjusts to the changing needs of each resident, whether they require occasional assistance or comprehensive nursing services.
Care Approach & Staff
The care approach at Edgewood Manor is centered on personal interaction and relationship-building between staff and residents. Many staff members have been with the facility for years, fostering familiarity and trust. However, reviews indicate significant concerns regarding staff responsiveness and communication, particularly with families trying to reach the facility for updates on their loved ones’ care.
Who They Serve
Edgewood Manor serves a variety of residents, including those in need of skilled nursing care, rehabilitation, and memory care. The facility is equipped to assist individuals with varying degrees of independence and health needs.
Room for Improvement
Several reviews highlight serious concerns regarding the cleanliness and overall condition of the facility. Issues such as unresponsive staff, inadequate communication, and unsanitary conditions have been reported. Families have expressed dissatisfaction with the management’s handling of resident care, particularly in emergency situations.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care their loved ones receive, noting that residents appear clean and well-cared-for during visits. However, numerous reviews reflect deep frustration and concern over poor communication, lack of staff availability, and unsanitary conditions. Families have reported instances of missed calls and delayed responses, leading to feelings of neglect regarding their loved ones’ care.
Summary
Edgewood Manor offers a range of skilled nursing and rehabilitation services in Raytown, Missouri. While the facility aims to provide personalized care and support, significant concerns regarding cleanliness, staff communication, and responsiveness have been raised by families. Prospective residents and their families are encouraged to consider these factors when evaluating Edgewood Manor as a care option.
