Overview
Access Home Health, located in Raytown, Missouri, was established in July of 2014. The agency specializes in Consumer Directed Services (CDS), a Missouri Medicaid service that allows individuals with disabilities to take control of their daily living by choosing their own caregivers. The organization aims to educate the community about these services and empower clients with the tools they need to direct their own care.
Services & Support
Access Home Health primarily offers Consumer Directed Services, enabling clients to employ caregivers of their choice. This service is designed to support seniors and individuals with disabilities, promoting independence and personalized care.
Care Approach & Staff
While the agency has been noted for its long-standing presence in the community, reviews indicate concerns about the professionalism and demeanor of some staff members. There are reports of unprofessional behavior, including instances of staff being described as rude or inconsiderate. Additionally, frequent staff turnover has been mentioned, which may impact the consistency of care provided.
Who They Serve
Access Home Health serves seniors and individuals with disabilities who are eligible for Consumer Directed Services under Missouri Medicaid. This service is particularly beneficial for those seeking to maintain autonomy in their caregiving arrangements.
Room for Improvement
Feedback from families suggests several areas for improvement. There have been multiple mentions of issues related to staff professionalism and communication, with some clients expressing dissatisfaction with the treatment received. Additionally, concerns were raised regarding payment practices and the handling of caregiver wages, leading some to seek services from other companies.
What Families Say
Reviews highlight a mix of experiences with Access Home Health. Some families have expressed disappointment with the current state of service compared to past experiences, indicating that the organization has declined in quality. Complaints about staff behavior and management practices were common, with several reviewers suggesting that potential clients consider alternative providers who may offer better service and compensation for caregivers.
Summary
Access Home Health in Raytown, Missouri, provides Consumer Directed Services aimed at empowering individuals with disabilities. Despite its mission to support client independence, feedback from families points to significant concerns regarding staff professionalism, communication, and payment practices. Families considering this provider may want to weigh these factors against their specific needs and expectations.
