Overview
Haven Home Health and Hospice, located in Ozark, Missouri, is a home care agency dedicated to improving the health and quality of life for its clients. The agency offers a range of home health care services tailored to meet the unique needs of each patient. With a focus on compassion and quality care, Haven Home Health and Hospice aims to provide support that allows clients to maintain their independence at home.
Services & Support
Haven Home Health and Hospice provides a variety of services, including physical therapy, occupational therapy, and hospice care. Families have noted the agency’s commitment to customizing care plans that cater to individual patient needs. Many clients have expressed appreciation for the thoroughness of the care, with staff members reported to go above and beyond to ensure the comfort and well-being of those they serve.
Care Approach & Staff
The staff at Haven Home Health and Hospice is frequently described as compassionate and attentive. Caregivers are noted for their ability to foster independence while providing the necessary support. Families have shared positive experiences with both full-time and fill-in aides, highlighting their kindness, professionalism, and dedication to patient care. However, there have been some concerns regarding reliability, particularly with scheduling and staff availability.
Who They Serve
Haven Home Health and Hospice serves a diverse range of clients, including those requiring hospice care and individuals needing assistance with daily living activities. Families have shared stories of how the agency has supported their loved ones during challenging times, emphasizing the importance of emotional and physical care.
Service Area
While the agency primarily serves clients in Ozark, Missouri, it also extends its services to surrounding areas, including Springfield and Joplin. This broader service area allows Haven Home Health and Hospice to assist a larger community of families in need of home health care.
What Families Say
Feedback from families is mixed. Many clients have praised the staff for their dedication and quality of care, noting that caregivers often exceed expectations. Positive comments highlight the empathetic approach of the team and their commitment to ensuring patients feel comfortable and cared for. However, some families have raised concerns about communication and reliability, particularly regarding scheduling and staff attendance, which has led to frustration in certain situations.
Room for Improvement
There have been multiple accounts of issues related to staff reliability, including no-shows and delays in care. Families expressed disappointment over communication lapses, particularly when trying to reach the home care department for billing inquiries or care updates. Addressing these concerns may enhance the overall experience for clients and their families.
Summary
Haven Home Health and Hospice offers a range of home health care services in Ozark, Missouri, with a focus on compassionate and personalized care. While many families commend the dedication and empathy of the staff, there are areas for improvement, particularly in reliability and communication. Overall, the agency has made a significant impact in the lives of many clients and their families, providing essential support during critical times.
