Overview
CoxHealth at Home – Monett, located in Monett, Missouri, is part of a larger health care network that includes six hospitals and over 80 clinics throughout southwest Missouri. The agency provides a variety of in-home health care services tailored to meet the diverse needs of its clients, ranging from medical supplies and equipment to specialized programs.
Services & Support
CoxHealth at Home offers comprehensive home health services, including home care and hospice, respiratory therapy, and medical equipment. The agency emphasizes a personalized approach, with Care Coordinators available to develop tailored home care plans for clients of all ages. They also provide specialty services such as nutrition counseling and wound therapy, aiming to support clients in achieving their health goals.
Care Approach & Staff
The staff at CoxHealth at Home is described as generally helpful and cooperative, with some clients highlighting their positive experiences with specific team members who have gone above and beyond to assist them. However, there have been reports of inconsistent customer service, particularly regarding interactions with certain staff members, which has led to concerns about the overall experience for clients.
Who They Serve
CoxHealth at Home serves clients of all ages, offering services that cater to a wide range of health care needs. This includes individuals requiring home health care, hospice services, and those in need of medical equipment and supplies.
Room for Improvement
While many clients have reported positive interactions with the staff, there are notable concerns regarding customer service in some instances. Specific staff members have been described as unhelpful or rude, which has affected the overall experience for certain clients. Addressing these issues could enhance the service quality and client satisfaction.
Summary
CoxHealth at Home – Monett provides a variety of in-home health care services tailored to meet the needs of clients in Monett, Missouri. While many clients appreciate the helpfulness of the staff and the range of services offered, there are areas for improvement, particularly in customer service consistency. Overall, the agency aims to support clients in living healthy, balanced lives through its comprehensive care offerings.