Overview
New Mark Rehab and Healthcare Center, located in Kansas City, Missouri, is a 199-bed facility dedicated to providing care in a home-like environment. The center emphasizes personalized care and aims to meet the unique needs of each resident, focusing on their physical, mental, and psycho-social well-being.
Services & Support
New Mark Rehab and Healthcare Center offers a range of services including rehabilitation, memory care, and hospice. The facility is committed to providing quality long-term care under physician supervision, ensuring that residents receive the support they need during their stay.
Care Approach & Staff
While the center aims to create a compassionate environment, reviews indicate significant concerns regarding staff levels and care quality. Some residents have reported neglect and inadequate staffing, which has impacted the overall experience. However, there are also mentions of individual staff members who have provided exceptional care, indicating a mixed experience depending on specific interactions.
Dining & Activities
The dining experience at New Mark has received both praise and criticism. Some residents enjoy the food, particularly breakfast, while others have noted issues with meal temperature and quality. Activities such as walks in the courtyard and visits from therapy staff are highlighted positively, with specific mentions of turtles in the courtyard adding to the pleasant atmosphere.
What Families Say
Family feedback reflects a wide range of experiences. Some families express gratitude for the care their loved ones received, particularly in rehabilitation efforts. Conversely, there are serious concerns regarding neglect and the overall environment, with some families advising against placing loved ones at New Mark due to reported issues with cleanliness and care quality.
Room for Improvement
Multiple reviews highlight areas needing attention, including staffing levels, meal quality, and overall facility maintenance. Concerns about neglect and improper care practices have been raised, indicating a need for the management to address these critical issues to enhance the quality of care provided.
Summary
New Mark Rehab and Healthcare Center offers a variety of services aimed at supporting residents in a community-focused environment. However, significant concerns regarding staffing, care quality, and facility conditions have been reported by families and residents alike. While some individuals have had positive experiences, the overall feedback suggests that improvements are necessary to ensure a higher standard of care for all residents.
