Overview
Gregory Ridge Living Center, located in Kansas City, Missouri, is a skilled nursing facility that aims to provide quality care in a home-like environment. However, reviews indicate serious concerns regarding the cleanliness of the facility, staff professionalism, and communication issues.
Services & Support
The center offers skilled nursing services and assisted living options. While the goal is to provide comprehensive care, many reviews highlight significant shortcomings in service delivery, including inadequate attention to residents and a lack of effective communication from staff.
Care Approach & Staff
Feedback from families suggests that the staff’s professionalism is inconsistent. While some reviews note caring and compassionate staff, others report rudeness and unresponsiveness, particularly when attempting to communicate over the phone. There are multiple accounts of staff neglecting to assist residents in distress, which raises concerns about the overall care approach.
Who They Serve
Gregory Ridge primarily serves the elderly geriatric population, as well as younger adults with mental health challenges. The facility aims to create a supportive environment, but many reviews indicate that the execution of this mission is lacking.
Location & Access
The facility is situated in Kansas City, Missouri, but accessibility appears to be an issue. Families report difficulty in reaching staff by phone, with many calls going unanswered or resulting in long wait times.
What Families Say
Families express a range of concerns about Gregory Ridge Living Center. Many reviews highlight issues with cleanliness, including reports of mice and unpleasant odors. Communication problems are frequently mentioned, with families struggling to contact staff or receive timely responses to their inquiries. Some reviews emphasize a lack of oversight regarding resident safety, with alarming accounts of residents being harmed by others.
Room for Improvement
Common themes in reviews indicate a pressing need for improvement in staff responsiveness, communication practices, and facility cleanliness. Families suggest that management needs to prioritize resident safety and enhance the overall quality of care.
Summary
In summary, while Gregory Ridge Living Center aims to provide skilled nursing and assisted living services in a supportive environment, numerous reviews highlight significant areas of concern, including cleanliness, staff professionalism, and communication challenges. Families considering this facility should weigh these factors carefully.
