Overview
Grand Pavilion at the Plaza, located in Kansas City, Missouri, is a skilled nursing facility that has received a range of feedback from families regarding their experiences. While the facility has undergone changes in management and ownership, many reviews highlight significant concerns about cleanliness, staff professionalism, and overall patient care.
Services & Support
The facility offers rehabilitation services and transportation for residents. However, many families have expressed dissatisfaction with the quality of care provided. Reports indicate that patients often do not receive adequate assistance, and there are frequent issues with medication management and timely responses to calls for help.
Care Approach & Staff
Feedback from families suggests that the level of care varies significantly among staff members. While some employees are noted for their friendliness and helpfulness, a substantial number of reviews criticize the overall attitude and professionalism of the staff. Reports of staff arguing and a lack of attentiveness to patients’ needs have raised concerns about the facility’s care approach.
Who They Serve
Grand Pavilion at the Plaza serves individuals requiring skilled nursing care, including those in rehabilitation after hospital stays. However, the experiences shared by families indicate that the facility may not meet the expectations for quality care that many seek for their loved ones.
Living Options & Amenities
Reviews frequently mention issues with the cleanliness of rooms and common areas. Families have reported that rooms are not adequately prepared for new residents, often arriving to dirty conditions. Additionally, there are complaints about the overall maintenance of the facility, including unpleasant odors and outdated furnishings.
Dining & Activities
The dining experience at Grand Pavilion has received negative feedback, with reports of poor food quality. Families have expressed concern about the nutritional value and palatability of meals served to residents.
Location & Access
The facility is noted to be easily accessible, which is a positive aspect mentioned by some families. However, the location does not seem to compensate for the issues reported regarding care and cleanliness.
What Families Say
Overall, families have expressed deep dissatisfaction with their experiences at Grand Pavilion at the Plaza. Many have described the facility as unclean, with persistent odors and inadequate care for residents. While there are mentions of some staff members providing good care, the prevailing sentiment is one of disappointment and concern for the well-being of loved ones placed in this facility.
Room for Improvement
There are numerous areas identified for improvement, including enhancing cleanliness, ensuring timely medication administration, and providing adequate staff training to improve care standards. Many families emphasize the need for a more compassionate and attentive approach to patient care.
Summary
Grand Pavilion at the Plaza has faced significant scrutiny from families regarding its care quality and facility conditions. While there have been changes in management aiming for improvement, the feedback indicates a pressing need for better staffing practices and enhanced cleanliness to meet the needs of residents adequately. Families are encouraged to consider these factors when evaluating care options for their loved ones.
