Overview
Bridgewood Health Care Center, L.L.C., located in Kansas City, Missouri, is a skilled nursing facility that provides care primarily for the elderly and individuals with complex medical needs. The center aims to deliver quality care in a supportive environment, with a focus on both medical and holistic support.
Services & Support
The facility offers skilled nursing and rehabilitation services designed to meet the needs of residents with complex medical conditions. Support from social workers is also available to assist families and residents in navigating care options. However, reviews indicate significant concerns regarding communication and staff responsiveness.
Care Approach & Staff
While the center’s administration promotes a team-like approach to care, some reviews highlight issues with staff treatment of residents. There are reports of employees being overworked and instances of unprofessional behavior, leading to a negative experience for some residents. Families have expressed frustration with the lack of care and attentiveness from certain staff members.
Who They Serve
Bridgewood primarily serves the elderly population, as well as individuals aged eighteen and older with mental illnesses alongside other medical diagnoses. The facility aims to provide a dignified living environment for its residents.
Location & Access
The facility is situated in Kansas City, Missouri, providing access to local healthcare resources. However, families have reported difficulty in reaching the facility by phone, which raises concerns about communication and accessibility.
What Families Say
Feedback from families has been mixed, with some expressing gratitude for the care their loved ones receive, while others have raised serious concerns about patient treatment and communication challenges. Specific complaints include the inability to contact residents, reports of theft, and allegations of staff mistreatment.
Room for Improvement
Multiple reviews indicate a need for improvement in staff responsiveness and communication. Families have expressed frustration with the facility’s phone accessibility and the perceived lack of care from some staff members. Addressing these issues could significantly enhance the overall experience for residents and their families.
Summary
Bridgewood Health Care Center, L.L.C. strives to provide skilled nursing care in a supportive environment. However, families have raised significant concerns regarding communication, staff treatment, and overall resident care. Prospective residents and their families should carefully consider these factors when evaluating this facility.
