Overview
Family Residential Home Care, located in Joplin, Missouri, provides in-home care services designed to improve the quality of life for clients. They offer a range of services including chores, cooking, personal care, and nurse visits. The organization emphasizes a family-oriented approach, aiming to treat clients with compassion and understanding.
Services & Support
Family Residential Home Care offers a variety of in-home services that include assistance with daily chores, cooking, respite care, and personal care. They also provide consumer-directed services, allowing clients to hire their own caregivers, which can include family members or friends. This flexibility is designed to enhance comfort and ensure that clients receive care tailored to their individual needs.
Care Approach & Staff
The staff at Family Residential Home Care is described as compassionate and understanding, with many employees expressing pride in their work. The office personnel are noted for their supportive nature, actively seeking to match caregivers with clients based on specific needs. However, some reviews indicate that there are inconsistencies in the training and preparedness of certain aides, suggesting a need for improved hiring practices and training protocols.
Who They Serve
Family Residential Home Care serves a diverse clientele, including individuals who require assistance with daily living activities and those seeking companionship. The services are designed to cater to various needs, ensuring that clients feel supported and cared for in their own homes.
What Families Say
Feedback from families highlights the caring nature of the staff and the supportive environment fostered by the company. Many clients express satisfaction with the quality of care received, noting that caregivers often become like friends. Positive remarks also emphasize the company’s commitment to addressing any issues promptly and effectively, with the office manager being particularly praised for her attentiveness.
Room for Improvement
Despite the positive feedback, some reviews point out areas for improvement, particularly in the training of new aides. Concerns have been raised regarding the preparedness of some staff members, with specific incidents mentioned about inadequate knowledge of cleaning products and emotional responses during care.
Summary
Family Residential Home Care is recognized for its compassionate approach and supportive staff in Joplin, Missouri. The organization strives to create a family-like atmosphere for both clients and employees. While many families are pleased with the care provided, there are opportunities for enhancing staff training to ensure consistency and preparedness among caregivers. Overall, the company is viewed as a valuable resource for those in need of home health care services.
