Overview
Gentiva Hospice, located in Independence, Missouri, is dedicated to providing compassionate care for individuals facing life-limiting illnesses. Their mission is to support patients and families through physical, emotional, and spiritual challenges, ensuring that each moment is meaningful and dignified.
Services & Support
Gentiva Hospice offers a range of services including hospice care, palliative care, and home health care. Their hospice care focuses on more than just managing pain; it encompasses emotional and spiritual support as well. The team consists of nurses, social workers, volunteers, aides, and chaplains who work collaboratively to address the diverse needs of patients and their families.
Care Approach & Staff
The staff at Gentiva Hospice is described as extremely caring, professional, and kind. Many families have noted the compassion and understanding shown by the caregivers, which is essential during difficult times. However, there have been concerns regarding communication and consistency among staff members, particularly with nursing staff, which has led to some families feeling misinformed about care decisions.
Who They Serve
Gentiva Hospice serves individuals facing life-limiting illnesses and their families. The organization aims to provide support that allows patients to live with dignity and grace while helping families navigate the complexities of care during challenging times.
Room for Improvement
Some families have expressed dissatisfaction with the communication and care received from specific staff members. Instances of conflicting information about patient care and a lack of clear communication have been reported, which can lead to confusion and frustration for families. Additionally, there have been concerns about the approach taken by certain nurses, which has affected the overall experience for some families.
Summary
Gentiva Hospice offers vital services designed to support individuals with life-limiting illnesses and their families. While many families appreciate the compassionate care provided by the staff, there are noted areas for improvement in communication and staff interactions. Overall, Gentiva strives to deliver care that respects the dignity of patients and supports families during difficult times.
