Overview
Phoenix Home Care & Hospice of Kansas City, located in Independence, Missouri, provides a range of healthcare services to children, teens, adults, and the elderly. The organization emphasizes a compassionate approach to home care, aiming to meet the needs of clients and their families in Independence and the greater Kansas City Metro areas.
Services & Support
Phoenix Home Care offers both home health and hospice services, supported by a team of caregivers and health professionals. The services are designed to ensure that clients receive high-level care in the comfort of their own homes. While some families have expressed appreciation for the care provided, others have reported issues with the reliability and training of caregivers.
Care Approach & Staff
The caregivers at Phoenix Home Care are described as dedicated, with some clients highlighting the compassion and professionalism of specific staff members. However, there are numerous accounts of untrained or inexperienced caregivers being sent to provide care, leading to concerns about the quality of service. Families have noted instances where caregivers lacked essential training, which resulted in inadequate care for their loved ones.
Who They Serve
Phoenix Home Care serves a diverse clientele, including children, teens, adults, and the elderly. The hospice services are particularly focused on providing care for patients with serious health conditions, although experiences vary widely among families regarding the level of care and attention received.
Service Area
The services offered by Phoenix Home Care extend beyond Independence to include Lee’s Summit, Raytown, Jackson County, and the broader Kansas City Metro area.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care received, particularly from specific nurses and aides, while others have reported significant dissatisfaction. Issues highlighted include unreliable attendance of caregivers, lack of communication regarding care plans, and concerns about the training and professionalism of staff. Several families have noted that their loved ones received inadequate attention or assistance during critical times.
Room for Improvement
There are notable concerns regarding the reliability of caregiver attendance and the quality of training provided. Some families reported experiences with caregivers who were inexperienced or unprepared for the tasks at hand, which led to distressing situations for both clients and their families. Additionally, communication issues regarding scheduling and care plans have been a recurring theme.
Summary
Phoenix Home Care & Hospice of Kansas City provides a range of home health and hospice services in Independence, Missouri. While some families have had positive experiences with compassionate care, others have raised concerns about caregiver reliability and training. The organization may benefit from addressing these issues to enhance the overall quality of care and improve family satisfaction.
