Overview
At Home Care, located in Hannibal, Missouri, is a comprehensive in-home care agency that provides support for a variety of clients, including disabled veterans and their spouses, parents of disabled children or young adults, and seniors wishing to remain in their homes. The agency focuses on offering a combination of home health care and community-based services to meet the unique needs of each client.
Services & Support
At Home Care specializes in delivering personalized care to individuals over the age of 65, as well as to disabled adults and their families. The agency offers various services that allow clients to receive care in the comfort of their own homes, which many families prefer over institutional settings. Additionally, they provide options for family members to be compensated for caregiving through their Consumer Directed Services (CDS).
Care Approach & Staff
The staff at At Home Care is noted for their compassionate approach and dedication to client well-being. Many families have expressed gratitude for the support provided during challenging times, particularly in end-of-life care situations. However, some reviews have highlighted concerns regarding professionalism and communication within the agency, indicating that experiences can vary widely.
What Families Say
Feedback from families reflects a mix of experiences with At Home Care. Some clients have praised the agency for its attentive and caring staff, emphasizing the positive impact they have had during difficult periods. Conversely, there are reports of unprofessional behavior and issues with communication, such as difficulty reaching the office and inconsistent follow-ups. This disparity suggests that while some families have had rewarding experiences, others have encountered significant challenges.
Room for Improvement
Several reviews indicate a need for improvement in organizational aspects and staff professionalism. Issues such as inaccurate billing and unresponsive communication have been noted, leading to frustration among clients and caregivers alike. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
At Home Care in Hannibal, Missouri, offers a range of in-home care services designed to support seniors and individuals with disabilities. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding professionalism and communication that potential clients may want to consider. Overall, the agency has a strong commitment to helping clients remain in their homes, but improvements in certain operational areas could lead to a more consistent experience for all families.
