Overview
Elara Caring, located in Dexter, Missouri, is one of the nation’s largest providers of home-based care, offering skilled home health and hospice services. The organization operates in 16 states and employs approximately 26,000 caregivers, serving over 60,000 patients and their families daily.
Services & Support
Elara Caring provides a variety of in-home care services, including skilled home health and hospice care. Their skilled home health services focus on recovery, rehabilitation, and health education, ensuring that patients receive comprehensive clinical support in the comfort of their own homes. The hospice care team emphasizes personal goals, comfort, pain relief, symptom management, and overall quality of life for patients facing life-limiting illnesses.
Care Approach & Staff
The staff at Elara Caring is described as compassionate and dedicated, with a focus on delivering quality care. However, some clients have reported challenges with the ordering and delivery of medical supplies, which impacted their overall experience. There were instances where incorrect supplies were sent, leading to frustration among patients regarding their wound care and ostomy needs.
Who They Serve
Elara Caring serves patients in Dexter and the surrounding communities, providing support for individuals requiring skilled home health and hospice care. Their approach is designed to cater to both patients and their families, ensuring a holistic care experience.
Room for Improvement
Feedback from clients indicates that there have been issues with the consistency of service delivery, particularly concerning the ordering and provision of medical supplies. Some families expressed dissatisfaction with communication regarding their care plans and supply management, suggesting that improvements in these areas could enhance the overall patient experience.
Summary
Elara Caring in Dexter, Missouri, offers a range of skilled home health and hospice services aimed at supporting patients and their families. While many clients appreciate the compassionate care provided by staff, there have been notable concerns regarding the reliability of supply orders and communication. Addressing these issues could lead to a more positive experience for those in need of their services.