Overview
Elite Home Health, located in Creve Coeur, Missouri, provides high-quality, licensed clinical care in the comfort of patients’ homes. Their team is dedicated to delivering a range of skilled services aimed at improving health and well-being for those who qualify. The agency emphasizes a personal approach, striving to understand the unique needs of each patient.
Services & Support
Elite Home Health offers a variety of services, including physical therapy and occupational therapy. Clients have reported positive experiences with the physical therapists, noting their kindness and dedication. The agency also provides social worker support to assist with care coordination and ensure a smooth transition for patients coming from hospital settings.
Care Approach & Staff
The staff at Elite Home Health is described as skilled and supportive, with particular praise for certain team members, such as the physical therapist who is noted for going the extra mile in her care. However, some reviews indicate that the office staff’s communication could be improved, as there have been instances of rudeness and difficulty in reaching clinicians.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care provided by the clinical staff, with specific mentions of the positive impact on their loved ones’ progress. However, there are significant concerns regarding the office staff’s demeanor, with multiple reviews highlighting experiences of rudeness and poor communication. One family emphasized the professionalism and caring nature of the field staff, contrasting it with their frustrations with the initial office interactions.
Room for Improvement
Several reviews point to the need for improved customer service from the office staff. Issues such as rudeness and inadequate communication have been highlighted, which may affect the overall experience for families seeking care.
Summary
Elite Home Health in Creve Coeur, Missouri, offers a range of home health services with a focus on personalized care. While many families appreciate the skilled clinical staff and their positive impact on patient health, there are notable concerns regarding the office team’s communication and professionalism. Families considering this agency may want to weigh these aspects carefully.
