Overview
Phoenix Home Care & Hospice, located in Columbia, Missouri, offers a range of healthcare services tailored for children, teens, adults, and the elderly. The organization is dedicated to providing a compassionate home care experience, with a mission focused on meeting the needs of clients and their families in the University of Missouri area and surrounding regions. Their team of caregivers is committed to delivering high-quality care in the comfort of clients’ homes.
Services & Support
Phoenix Home Care & Hospice provides various services, including home health care and hospice support. The caregivers are trained to ensure that clients receive personalized care that meets their specific needs. The organization emphasizes a compassionate approach, aiming to create a memorable experience for those they serve.
Care Approach & Staff
The staff at Phoenix Home Care & Hospice is frequently described as kind and caring, creating a supportive atmosphere for both clients and employees. Many caregivers report feeling valued and appreciated, contributing to a positive work environment. The organization prioritizes employee well-being, which in turn enhances the quality of care provided to clients.
Who They Serve
Phoenix Home Care & Hospice serves a diverse clientele, including children, teens, adults, and the elderly. Their commitment to inclusivity is reflected in their hiring practices and the care provided, ensuring that all clients receive the attention and respect they deserve.
What Families Say
Feedback from families and employees highlights a mixed experience with the organization. While many praise the caring staff and supportive workplace culture, there are concerns regarding communication and reliability. Some families reported issues with caregivers not showing up for scheduled visits, which has raised questions about the organization’s reliability. However, numerous employees express a strong sense of belonging and appreciation for the company’s values and mission.
Room for Improvement
Several reviews mention challenges with communication and organization within the office, indicating a need for improvement in these areas. Some clients have expressed frustration over unreturned calls and delayed responses regarding payroll and referrals. Addressing these issues could enhance the overall experience for both clients and staff.
Summary
Phoenix Home Care & Hospice in Columbia, Missouri, is dedicated to providing compassionate home health care and hospice services. While the organization fosters a supportive environment for its employees, some clients have reported inconsistencies in service delivery. By focusing on improving communication and reliability, Phoenix Home Care & Hospice can strengthen its commitment to both clients and caregivers.
