Overview
Heartland Care & Rehab Center, located in Cape Girardeau, Missouri, offers a range of services designed to support residents in a compassionate environment. The facility aims to provide quality care under the direction of attending physicians, focusing on rehabilitation and maintaining a secure lifestyle for its residents.
Services & Support
Heartland Care & Rehab Center provides a variety of services including rehabilitation therapy tailored to meet the individual needs of residents. A therapeutic team is assigned to each resident upon admission to create a personalized care plan with specific goals aimed at enhancing their overall well-being.
Care Approach & Staff
The staff at Heartland Care & Rehab Center includes a mix of dedicated professionals who are noted for their caring attitudes. While some reviews highlight the genuine compassion of certain nurses, concerns have been raised about staffing levels and management. Some family members have reported positive experiences with specific shifts, indicating that care quality can vary throughout the day.
Who They Serve
Heartland Care & Rehab Center serves individuals requiring rehabilitation services, as well as those needing long-term care. The facility has been noted for accommodating residents with various needs, although experiences can differ significantly based on individual circumstances and the time of day.
Living Options & Amenities
The center aims to create a home-like atmosphere, with updates made to the building over the years. However, some reviews mention concerns about the overall environment, including cleanliness and decor.
Dining & Activities
While the facility offers dining services, some feedback suggests that dietary needs may not always be adequately addressed, particularly for residents with specific health requirements. The center also provides a variety of stimulating activities intended to engage residents and enhance their quality of life.
What Families Say
Reviews from families reflect a mix of experiences at Heartland Care & Rehab Center. Some families appreciate the caring staff and improvements made over the years, while others express serious concerns about staffing shortages, communication issues, and the overall quality of care. The need for surprise visits has been emphasized by some family members to ensure adequate attention is being given to residents.
Room for Improvement
Concerns have been raised about the level of staffing and the responsiveness of management. Specific incidents of neglect and poor communication have been reported, suggesting that there is room for improvement in both care delivery and administrative practices.
Summary
Heartland Care & Rehab Center in Cape Girardeau, Missouri, offers rehabilitation and long-term care services in a home-like environment. While there are dedicated staff members who provide compassionate care, various reviews indicate that consistency in care and management practices could be improved. Families considering this facility may want to conduct thorough visits and assessments to ensure it meets their loved ones’ needs.
