Overview
Phoenix Home Care & Hospice, located in Branson, Missouri, offers a range of healthcare services designed for children, teens, adults, and the elderly. The organization emphasizes a compassionate approach to home care, aiming to meet the unique needs of clients and their families in Taney County, the Ozarks, and surrounding areas. Their mission focuses on providing high-level care from expert health professionals in the comfort of clients’ homes.
Services & Support
Phoenix Home Care & Hospice provides various services, including nursing care and hospice support. The caregivers are dedicated to ensuring that clients receive the appropriate assistance tailored to their individual needs. However, some families have expressed concerns regarding the reliability of service delivery, particularly in relation to timely communication from nursing staff.
Care Approach & Staff
The staff at Phoenix Home Care & Hospice are described as caring and committed to their clients. Reviewers have noted positive experiences with certain caregivers, highlighting their intuition and ability to advocate for patients’ needs. Nevertheless, there are reports of inconsistent communication and follow-up, which have left some families feeling unsupported during critical times.
Who They Serve
The services provided by Phoenix Home Care & Hospice cater to a diverse clientele, including children, adults, and the elderly. The organization aims to support individuals with various healthcare needs, particularly those transitioning from hospital stays or requiring ongoing assistance at home.
Room for Improvement
While many families appreciate the compassionate care provided, there are notable concerns about communication and service continuity. Some clients reported experiences of being dropped from services without notification, leading to feelings of disregard. Additionally, issues with timely supply delivery and inadequate follow-up have been highlighted as areas needing attention.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the caring nature of specific staff members, while others have reported significant dissatisfaction with service delivery. Instances of delayed nurse visits and lack of communication have been particularly concerning for some clients, leading to frustration and a search for alternative providers.
Summary
Phoenix Home Care & Hospice in Branson, Missouri, strives to provide compassionate home health care services. While many families appreciate the dedication of individual caregivers, there are recurring concerns about communication and reliability that potential clients may want to consider when evaluating their options for home health care.
