Overview
Help at Home, located in Tupelo, Mississippi, provides care that empowers individuals to live life on their terms. The organization offers a range of services tailored to assist clients with daily living activities, support after hospital discharge, and community-based services designed to promote independent living. Help at Home emphasizes building lasting relationships with clients based on honesty, trust, and compassion.
Services & Support
Help at Home offers a variety of services, including assistance with daily activities and support for individuals returning home from the hospital. Their approach is centered on empowering clients and ensuring they can maintain independence while receiving the necessary support.
Care Approach & Staff
The staff at Help at Home is noted for their compassion and willingness to assist clients. Recent management changes have been positively received, with clients mentioning improvements in service quality and communication. The new manager is described as taking great pride in their work, which has contributed to a more supportive environment.
What Families Say
Feedback from families has been mixed. Many clients appreciate the responsiveness of the staff, with specific mentions of team members being quick to help. However, there are also concerns about communication skills, with some reviews highlighting issues in this area. While some families have reported positive experiences with the new management, others have expressed frustrations regarding service and communication.
Room for Improvement
Despite positive feedback regarding recent changes, there are still areas identified for improvement, particularly in communication. Some clients have noted that there are instances of poor communication, which can lead to misunderstandings and frustrations.
Summary
Help at Home in Tupelo, Mississippi, is dedicated to providing supportive care that fosters independence. With a focus on building trusting relationships and a commitment to improving service quality, they are working to enhance the client experience. While there are positive developments under new management, ongoing efforts are needed to address communication challenges.
