Overview
A First Name Basis – Tupelo, located in Tupelo, Mississippi, provides in-home care for older adults and individuals with special needs. The agency emphasizes high-quality services tailored to the unique needs of its clients, ensuring they can age comfortably in their own homes.
Services & Support
A First Name Basis offers a variety of in-home care services, including personal care, meal preparation, medication management, transportation, and companionship. They accept both Medicaid and private insurance, as well as private pay options, making their services accessible to a broad range of clients, including veterans and their families.
Care Approach & Staff
The agency highlights the importance of building strong relationships between caregivers and clients, with many caregivers developing long-term connections. While some families have reported positive experiences with their caregivers, noting that they go above and beyond in their duties, there are also mentions of challenges related to management and organization.
Who They Serve
A First Name Basis serves older adults and individuals with disabilities, including both adults and children with intellectual or developmental challenges. Their goal is to provide compassionate care that meets the specific needs of each client.
What Families Say
Families have expressed a mix of satisfaction and frustration regarding their experiences with A First Name Basis. Many appreciate the dedication and reliability of their caregivers, with some stating that they have received exceptional care. However, there are concerns about management practices, with reports of disorganization and difficulty in finding replacement caregivers when needed. Some families have indicated a desire for better communication from management regarding caregiver assignments.
Room for Improvement
Feedback from families suggests that there may be room for improvement in management and organizational aspects of the service. Issues have been raised about the availability of replacement caregivers and the overall communication from the management team.
Summary
In summary, A First Name Basis – Tupelo offers a range of in-home care services aimed at supporting older adults and individuals with special needs. While many families appreciate the care provided by individual caregivers, there are notable concerns regarding management and organizational challenges. Families considering this service may want to weigh the positive caregiver experiences against the reported management issues.
