Overview
A First Name Basis Home Care – Jackson, located in Jackson, Mississippi, provides professional in-home care for seniors and individuals with disabilities. The agency focuses on delivering compassionate support to help clients maintain their independence and improve their quality of life at home. They offer a range of services including personal care, medication management, meal preparation, and companionship.
Services & Support
A First Name Basis offers a variety of services tailored to meet the needs of their clients. Their caregivers assist with daily activities and personal care, ensuring that clients receive the support they require in a familiar environment. Additionally, they provide meal preparation and companionship, fostering meaningful connections between caregivers and clients. The agency is equipped to handle both senior care and services for individuals with disabilities.
Care Approach & Staff
The staff at A First Name Basis is frequently described as compassionate and dedicated. Many caregivers build strong, long-term relationships with their clients, often treating them like family. However, some feedback indicates that there are concerns regarding the company’s overall management and communication, particularly when caregivers are unavailable. This has led to mixed experiences among clients regarding the consistency of care.
Who They Serve
A First Name Basis primarily serves seniors and individuals with disabilities in Jackson and the surrounding areas. Their services are designed to assist those who wish to age in place comfortably at home. They also cater to veterans and their families, accepting various benefits to ensure that care is accessible.
Service Area
The agency operates in Jackson, Hinds, and Madison counties in Mississippi. They are committed to providing reliable and timely care, ensuring that caregivers arrive promptly to meet the needs of their clients.
Insurance & Billing
A First Name Basis accepts a range of payment options, including Medicaid Waiver, Long Term Care Insurance, Workers Comp Insurance, Veterans Benefits, and private pay. This flexibility helps make their services accessible to a wider audience.
What Families Say
Families have shared a variety of experiences with A First Name Basis. Many clients express gratitude for the compassionate care provided by their caregivers, highlighting the strong connections formed. However, some reviews mention issues with the company’s management and communication, particularly regarding caregiver availability and responsiveness to client needs.
Room for Improvement
While many families appreciate the quality of care from individual caregivers, there are noted concerns about the company’s overall communication and management practices. Some clients have experienced delays in support and a lack of follow-up from the office staff, particularly during caregiver absences.
Summary
A First Name Basis Home Care – Jackson offers compassionate in-home care services for seniors and individuals with disabilities in Jackson, Mississippi. With a focus on personalized support and strong caregiver-client relationships, they strive to enhance the quality of life for their clients. While many families commend the dedication of the caregivers, there are areas for improvement in company communication and management practices.
