Overview
A First Name Basis Home Care – Hattiesburg, located in Hattiesburg, Mississippi, is a senior home care agency dedicated to providing compassionate and personalized care. The agency focuses on customizing care plans to ensure that clients can safely and comfortably remain in their homes. Their services are designed to meet a variety of needs, from personal care to companionship.
Services & Support
A First Name Basis offers a range of services tailored to individual needs, including personal care, meal preparation, medication management, transportation, and companionship. They cater to both seniors and individuals with intellectual or developmental disabilities, ensuring that care is personalized and meaningful. The agency emphasizes caregiver compatibility, aiming to match clients with caregivers who understand their personalities and preferences.
Care Approach & Staff
The staff at A First Name Basis are frequently described as compassionate and supportive. Employees report a positive work environment, highlighting the care and attention provided by management. They appreciate the open communication and availability of managers, who are described as empathetic and dedicated to both clients and caregivers. The agency prides itself on hiring only the top 10% of caregiver applicants, equipping them with the necessary training and support to deliver high-quality care.
Who They Serve
A First Name Basis serves a diverse clientele, including seniors who wish to age in place and individuals with disabilities. Their services are designed to enhance the quality of life for clients while allowing them to maintain their independence at home.
Scheduling & Availability
The agency offers flexible scheduling to accommodate the varying needs of clients and their families. They strive to provide caregivers who are reliable and consistent, although some reviews indicate a desire for more stable caregiver assignments.
Insurance & Billing
A First Name Basis accepts a variety of payment options, including Medicaid Waiver, Long Term Care Insurance, Workers Comp Insurance, Veterans Benefits, and private pay. This flexibility makes their services accessible to a broader range of families.
What Families Say
Families appreciate the compassionate care provided by A First Name Basis, often noting the positive relationships formed between caregivers and clients. Many reviews highlight the supportive nature of the staff, with several employees expressing their satisfaction with the work environment. However, some families have mentioned concerns regarding caregiver reliability and the need for more consistent staffing.
Room for Improvement
While many families are satisfied with the services provided, there are mentions of the need for improved caregiver reliability. Some clients have expressed a desire for better communication from management regarding caregiver assignments and availability.
Summary
A First Name Basis Home Care – Hattiesburg is committed to delivering compassionate and personalized home care services. With a focus on caregiver compatibility and a supportive work environment, the agency strives to meet the diverse needs of its clients. While there are areas for improvement in caregiver reliability, the overall feedback reflects a dedication to quality care and client satisfaction.
