Overview
The Pillars Of Biloxi, located in Biloxi, Mississippi, is a skilled nursing facility that offers both short-term rehabilitation and long-term care services. The facility aims to provide compassionate and personalized care, focusing on the well-being and comfort of its residents. Despite its mission to create a supportive environment, numerous reviews highlight significant concerns regarding the conditions and care provided within the facility.
Services & Support
The Pillars Of Biloxi offers a variety of services, including skilled nursing, rehabilitation, and memory care. The facility also provides social worker support to assist residents and their families. However, reviews indicate that the quality of care can be inconsistent, with some families expressing dissatisfaction with how patient needs are addressed.
Care Approach & Staff
The facility emphasizes individualized care plans tailored to each resident’s unique needs. While some reviews mention positive interactions with staff, particularly in the memory care wing, others report issues with responsiveness and attentiveness from nursing staff. Families have noted that some staff members are caring and compassionate, while others appear overwhelmed or indifferent.
Living Options & Amenities
The Pillars Of Biloxi provides various living options, but many reviews point to the need for renovations and improvements in the building’s overall condition. Concerns about cleanliness and maintenance are prevalent, with reports of filthy rooms and inadequate sanitation. Although the facility has spacious rooms, the overall environment has been described as outdated and in need of significant updates.
Dining & Activities
Residents receive three meals a day, along with snacks, but feedback on the food quality has been mixed. Some families report that the meals are not always satisfactory, with specific complaints about cold food and limited choices. The facility offers a secondary menu to accommodate picky eaters, but there are still concerns regarding the overall dining experience.
What Families Say
Reviews from families are highly polarized. Some express gratitude for the caring staff and the support provided during challenging times, while others strongly advise against placing loved ones in the facility due to severe cleanliness and care issues. Reports of theft, poor communication, and inadequate medical attention have led to significant distrust among some families.
Room for Improvement
Many reviewers emphasize the urgent need for renovations and better maintenance of the facility. Concerns about cleanliness, staff responsiveness, and overall patient care have been recurring themes. Families have expressed the need for the facility to improve its focus on resident care rather than financial gain.
Summary
The Pillars Of Biloxi strives to offer a caring environment for its residents; however, the facility faces substantial challenges regarding cleanliness, staff attentiveness, and overall quality of care. Families considering this facility should carefully evaluate both positive and negative feedback while remaining actively involved in their loved ones’ care.