Overview
Hayes Residence, located in St Paul, Minnesota, is a certified board and care facility that provides assistance with daily activities and around-the-clock nursing care for adults. The facility aims to support residents in maintaining a level of independence while managing both physical and mental health conditions. Established in 1973, Hayes Residence has been a part of the Highland Park community for over 40 years, focusing on resident-centered care.
Services & Support
Hayes Residence offers a range of services designed to support the well-being of its residents. This includes skilled nursing care, social worker support, dietary services, and daily activities. However, reviews indicate significant concerns regarding the quality of care, particularly in medication management and hygiene practices. Residents have reported issues with medication errors, including improper dosages and unprofessional handling of medications.
Care Approach & Staff
The staff at Hayes Residence is described as dedicated and committed, but some reviews highlight issues with professionalism and treatment of residents. Concerns have been raised about the rudeness of some nurses and their failure to respect residents’ privacy. Additionally, reports of inadequate response to residents’ needs, such as medication management and personal hygiene, suggest a need for improvement in staff training and oversight.
Living Options & Amenities
The living conditions at Hayes Residence have been criticized for being outdated and not well-maintained. Reviews mention small twin beds, lack of cleanliness, and unpleasant odors throughout the facility. Residents have expressed dissatisfaction with the overall environment, noting that it appears to require significant renovations and better upkeep.
Dining & Activities
While some residents have found the food to be satisfactory, others have reported inconsistencies in meal quality and dietary accommodations. Concerns about allergies have been noted, with residents having to frequently remind kitchen staff of their dietary restrictions. The activities offered are intended to promote engagement, but the overall execution and support for residents’ preferences have been called into question.
What Families Say
Feedback from families has been mixed. Some have praised the helpfulness of staff members during the admission process, highlighting the attentiveness of certain individuals. However, many reviews reflect serious concerns about the safety and treatment of residents, including reports of theft, medication mishandling, and inadequate hygiene practices. Families have expressed a desire for better communication and support from social workers regarding their loved ones’ care and living conditions.
Room for Improvement
Several recurring themes in reviews indicate a need for improvement in various areas, including medication management, staff professionalism, and facility cleanliness. The lack of timely responses to residents’ needs and concerns about safety have also been highlighted as critical issues that require attention.
Summary
Hayes Residence offers a range of services aimed at supporting adult residents with daily living activities and nursing care. Despite its long-standing presence in the community, significant concerns regarding the quality of care, staff professionalism, and facility maintenance have emerged from resident and family feedback. Potential residents and their families are encouraged to thoroughly evaluate the facility and consider scheduling a tour to better understand the living environment and care provided.
