Overview
Divine Healthcare, located in St Paul, Minnesota, provides in-home skilled and assistive/supportive healthcare services to patients of all ages. The agency aims to help individuals with health challenges maintain their independence while living in their own homes and managing daily activities.
Services & Support
Divine Healthcare offers a range of services, including skilled nursing for recovery from accidents and surgeries, personal care assistance, home health aide services, and homemaking. Additionally, the agency provides therapy services, where physical therapists work with clients and their families as directed by a physician. Their comprehensive approach is designed to enhance the health and quality of life for clients, ensuring they receive appropriate care in the comfort of their homes.
Care Approach & Staff
The staff at Divine Healthcare is described as dedicated to meeting the needs of their clients. They are committed to complying with all local, state, and federal regulations, and the agency is both Medicare- and Medicaid-certified. However, there have been notable concerns regarding the reliability of service delivery, with some clients reporting significant delays and issues with communication.
Who They Serve
Divine Healthcare serves a diverse clientele, including the elderly, adults, and children who require various levels of healthcare support. Their goal is to assist all patients in living independently and managing their health conditions effectively.
Service Area
The agency operates primarily in the Twin Cities and the greater Minnesota area, providing services to a wide range of communities.
What Families Say
Feedback from families has raised serious concerns regarding the quality of service provided. Some clients have reported distressing experiences, including long wait times for care and issues with accountability from staff members. These experiences have led to feelings of frustration and disappointment among families relying on the agency for timely assistance.
Room for Improvement
There are clear areas for improvement noted in client feedback, particularly related to communication and the timeliness of service delivery. Addressing these concerns could enhance the overall experience for families seeking care.
Summary
Divine Healthcare offers a variety of in-home healthcare services aimed at helping individuals maintain independence in their homes. While the agency is well-established and provides essential support, feedback indicates that improvements are needed in communication and reliability to ensure families feel secure in their care arrangements.
