Overview
Care Planners Inc., located in St Paul, Minnesota, offers home health care services with a focus on personal care assistance (PCA). The agency has received mixed reviews from clients and caregivers, highlighting both positive experiences and significant concerns regarding service quality.
Services & Support
Care Planners Inc. provides personal care assistance, helping clients with daily living activities. Many clients have noted the agency’s commitment to understanding and meeting the complex needs of individuals with disabilities. They have also praised the staff for their willingness to accommodate unique client needs and ensure continuity of care.
Care Approach & Staff
The staff at Care Planners is described as professional and helpful by several clients. Many have appreciated the office staff’s responsiveness to questions and their efforts to facilitate care. However, some reviews have raised concerns about professionalism, with reports of rudeness from certain staff members. While some caregivers are commended for their dedication and skill, others have faced issues such as no-shows and lack of communication.
Who They Serve
Care Planners serves a diverse clientele, including individuals with disabilities and elderly clients requiring assistance with daily activities. Some families have shared positive experiences regarding the support their loved ones received, highlighting the positive relationships built between clients and caregivers.
Service Area
Care Planners Inc. operates in St Paul, Minnesota, and the surrounding areas, providing home health care services tailored to the needs of local residents.
Scheduling & Availability
Clients have expressed concerns about the agency’s responsiveness and scheduling practices. Some reviews indicate delays in communication and issues with staff availability, which can impact the reliability of care.
What Families Say
Feedback from families is varied. While some clients commend Care Planners for their attentive service and commitment to meeting client needs, others have reported experiences of unprofessional behavior and poor communication. Positive reviews often highlight the dedication of specific caregivers, while negative reviews point to systemic issues within the agency.
Room for Improvement
Several reviews indicate areas for improvement, particularly in staff professionalism and communication. Concerns about rudeness from certain staff members and the reliability of service delivery have been noted. Additionally, some clients have expressed frustration with the agency’s responsiveness and scheduling practices.
Summary
Care Planners Inc. offers personal care assistance in St Paul, Minnesota, with a focus on meeting the needs of clients with disabilities and the elderly. While many families appreciate the support and dedication of specific caregivers, there are notable concerns regarding staff professionalism and communication. Prospective clients may want to consider these factors when evaluating their options for home health care services.
