Overview
Alliance Home Care Services (PCA and Homemaker Services Agency), located in St Paul, Minnesota, provides personal care assistant (PCA) and homemaking services to clients in the area. The agency focuses on assisting individuals facing challenges related to mobility, disability, or aging, ensuring they receive the support they need to regain their strength and activity levels.
Services & Support
Alliance Home Care Services offers a range of PCA and homemaking services designed to cater to the unique needs of their clients. The agency emphasizes timely reassessments and effective communication to ensure that clients receive the appropriate care. Their services aim to help individuals cope with life challenges stemming from various health conditions.
Care Approach & Staff
The staff at Alliance Home Care Services are frequently described as nice, friendly, and helpful. Many clients appreciate the personal touch and attention they receive. The agency also utilizes a user-friendly app for recording hours, which has received mixed feedback from staff. While some staff members find the app easy to use, others have expressed concerns that the agency’s focus on audits may detract from the quality of care provided.
Who They Serve
Alliance Home Care Services primarily serves individuals who require assistance due to mobility issues, disabilities, or aging. This includes families seeking personal care assistance for loved ones, as highlighted by positive experiences shared by clients who have utilized their services for the first time.
What Families Say
Feedback from families indicates a generally positive experience with Alliance Home Care Services. Clients have noted the agency’s helpfulness and the quality of care provided. Many families recommend the agency to others seeking PCA services, praising the friendly and supportive staff. However, some staff members have raised concerns about the agency’s policies regarding hour tracking and payment, which could impact the overall experience.
Room for Improvement
While many families appreciate the services provided by Alliance Home Care Services, there are concerns regarding the agency’s focus on compliance and audits, which some staff feel may overshadow the primary goal of providing care. This has led to reports of difficulties in ensuring that caregivers are compensated fairly for their work.
Summary
Alliance Home Care Services (PCA and Homemaker Services Agency) in St Paul, Minnesota, offers valuable support for individuals facing challenges due to mobility issues, disabilities, or aging. With a dedicated staff and a focus on quality services, the agency has received positive feedback from families. However, attention to internal policies and staff concerns may enhance the overall care experience.
