Overview
The Villas at Roseville, located in Roseville, Minnesota, is a skilled nursing facility that offers a range of care options, including long-term care and short-term rehabilitation. The facility aims to provide a comfortable environment for residents, with a focus on patient-centered care. However, reviews indicate a mix of experiences, with some families expressing significant concerns regarding the quality of care.
Services & Support
The Villas at Roseville provides various services, including skilled nursing, rehabilitation, and memory care. The facility is designed to support residents with different needs, whether they require a short rehabilitation stay or ongoing assistance. While some families have noted positive interactions with therapy staff, there are serious concerns about the overall care provided, particularly in relation to hygiene and timely assistance.
Care Approach & Staff
Feedback from families suggests that while some staff members are described as friendly and helpful, there are alarming reports of neglect and inadequate response times to resident needs. Instances of delayed responses to call buttons and insufficient attention to personal hygiene have been highlighted as critical issues. Families have reported that their loved ones experienced discomfort and distress due to these lapses in care.
Who They Serve
The facility caters to a diverse group of residents, including those in need of skilled nursing and rehabilitation services. However, the experiences shared by families indicate that the care quality may not consistently meet the needs of all residents, particularly those requiring more intensive support.
Levels of Care
The Villas at Roseville offers multiple levels of care, including short-term rehabilitation and long-term skilled nursing care. While the facility promotes its ability to provide comprehensive care, reviews suggest that there may be significant gaps in service delivery, particularly regarding the timely provision of care and attention to residents’ needs.
Room for Improvement
Concerns have been raised about the cleanliness and maintenance of the facility, with reports of unclean rooms and inadequate attention to residents’ personal hygiene. Families have expressed dissatisfaction with the responsiveness of staff, particularly in emergencies. These issues indicate a need for improvement in both staff training and facility management to ensure a higher standard of care for residents.
Summary
The Villas at Roseville presents itself as a skilled nursing facility with a commitment to providing quality care. However, the experiences shared by families highlight serious concerns regarding the level of care, responsiveness of staff, and overall cleanliness. Prospective residents and their families may want to consider these factors when evaluating care options.