Overview
Optage | Meals * Home Health * Hospice, located in Roseville, Minnesota, is the home and community services division of Presbyterian Homes & Services. This nonprofit Christian ministry offers a range of essential services, including meal delivery, home health care, and hospice support, designed to help individuals thrive in their own homes or senior living communities.
Services & Support
Optage provides a variety of services aimed at enhancing the quality of life for seniors. Their meal delivery service offers over 60 options, including fresh salads and nutritious meals, while home health services include professional support from nurses and physical therapists. Additionally, Optage offers compassionate hospice care to assist families during challenging times.
Care Approach & Staff
The staff at Optage are described as caring and knowledgeable, dedicated to supporting clients with a focus on respect and individual needs. Many clients have noted the helpfulness of the team, particularly in accommodating specific requests for home health services, such as scheduling flexibility around therapy sessions.
Who They Serve
Optage serves a diverse clientele, including seniors living independently, those in assisted living facilities, and individuals requiring specialized care such as memory care or hospice services. Their programs are designed to support those who wish to maintain their independence while receiving necessary assistance.
Dining & Activities
The meal service has received mixed feedback. Many clients appreciate the quality of the food, particularly the fresh salads and fruit options. However, there have been concerns about the consistency of meal deliveries and the quality of certain items. Some clients have reported issues with receiving meals they did not order, leading to dissatisfaction regarding food security.
Location & Access
Optage operates in Roseville, Minnesota, and is accessible to residents in both senior living communities and private homes within the area. Their commitment to delivering meals directly to clients’ doors is a key aspect of their service.
What Families Say
Families have expressed gratitude for the services provided by Optage, particularly noting the positive interactions with delivery volunteers and the impact of meal deliveries on their loved ones’ well-being. However, some have raised concerns about customer service responsiveness and delivery issues, which have affected their overall experience.
Room for Improvement
There are notable areas for improvement, particularly regarding communication and delivery protocols. Some clients have experienced issues with missed calls during delivery attempts and receiving incorrect meals, which has led to frustration and concerns about food security.
Summary
Optage | Meals * Home Health * Hospice in Roseville, Minnesota, offers a range of essential services aimed at supporting seniors in their homes. While many clients appreciate the quality of meals and the professionalism of the staff, there are areas that need attention, particularly in customer service and delivery processes. Overall, Optage remains a trusted resource for families seeking support for their loved ones.