Overview
Rochester East Health Services, located in Rochester, Minnesota, is dedicated to providing quality care through a team of healthcare professionals. The facility focuses on delivering clinical care, dietary services, social activities, and rehabilitation with compassion. While the center offers a range of services, feedback from families highlights both positive experiences and areas for improvement.
Services & Support
Rochester East Health Services provides various services, including assisted living, memory care, and rehabilitation. The facility aims to create an environment where residents can engage in life enrichment activities daily. Staff members are noted for their helpfulness and professionalism, contributing to a supportive atmosphere for residents.
Care Approach & Staff
The care approach at Rochester East emphasizes teamwork and compassion. Families have expressed appreciation for the kindness and support shown by the staff, with particular mention of the activities team and therapy staff. However, some reviews indicate concerns regarding the level of attention and interaction from certain staff members, suggesting that improvements could be made in resident engagement.
Living Options & Amenities
Rochester East offers private rooms designed to provide a homelike atmosphere. While some residents enjoy the comfort of these accommodations, there have been reports of issues such as shared bathrooms and insufficient space for residents and their families during visits. The facility does feature a large rehabilitation area with modern equipment, although the overall building condition has received mixed feedback.
Dining & Activities
The dining experience at Rochester East has received varied reviews. Some residents appreciate the variety and quality of meals, while others have noted that food quality could be improved. The center also provides a range of activities, with families reporting that their loved ones enjoy participating in events organized by the activities team.
What Families Say
Feedback from families highlights both positive and negative experiences at Rochester East. Many appreciate the caring nature of the staff and the support provided to residents. However, there are serious concerns regarding neglect and inadequate attention to residents’ needs, which have left some families feeling uneasy about the care their loved ones receive.
Room for Improvement
Several reviews indicate a need for improvement in staff interaction with residents, as well as addressing concerns about neglect. Families have expressed dissatisfaction with the condition of the building and the management of personal belongings, suggesting that these areas require attention to enhance the overall resident experience.
Summary
Rochester East Health Services offers a range of care options in a supportive environment. While many families appreciate the dedication of the staff and the variety of activities available, concerns about neglect and facility conditions highlight areas needing improvement. Families considering this facility should weigh both the positive aspects and the feedback regarding care and accommodations.
