Overview
Edenbrook Rochester West, located in Rochester, Minnesota, is a skilled nursing facility that focuses on post-acute rehabilitation and long-term care. The facility emphasizes a family-like environment aimed at providing personalized care to its residents. The staff is dedicated to treating each guest not just as a patient, but as a member of the family, fostering a sense of community and comfort.
Services & Support
Edenbrook Rochester West offers a range of services, including skilled nursing and rehabilitation. The facility aims to support residents in their recovery and daily living needs, ensuring they receive the care necessary for their well-being. However, some reviews indicate challenges with staff availability, particularly during peak hours, which can affect the level of support residents receive.
Care Approach & Staff
The staff at Edenbrook Rochester West is described as friendly, professional, and genuinely caring. Many residents and their families appreciate the warmth and kindness exhibited by the caregivers. However, there are concerns regarding staff-to-resident ratios, especially during evening hours, which may lead to delays in assistance for residents. Some reviews highlight experiences of inadequate care and communication, suggesting that improvements in staff training and management could enhance the overall experience.
Who They Serve
Edenbrook Rochester West serves individuals requiring skilled nursing care and rehabilitation services. The facility aims to cater to both short-term rehabilitation needs and long-term care requirements, providing a supportive environment for residents with varying levels of mobility and health conditions.
Living Options & Amenities
While specific details about living options and amenities are not extensively covered in the reviews, the facility is noted for its family-like atmosphere. However, some feedback indicates that the physical environment could benefit from improvements in cleanliness and maintenance.
What Families Say
Feedback from families and visitors is mixed. Many express gratitude for the caring staff and the positive interactions they have witnessed. However, there are serious concerns raised about the quality of care, particularly regarding responsiveness to residents’ needs and the overall cleanliness of the facility. Some families have reported distressing experiences that highlight the need for improvement in care practices.
Room for Improvement
Several reviews point to areas needing attention, including staff shortages during certain hours, cleanliness of the facility, and communication regarding residents’ care. Addressing these issues could significantly enhance the quality of life for residents.
Summary
Edenbrook Rochester West offers a skilled nursing and rehabilitation environment with a focus on compassionate care. While many families appreciate the dedication of the staff, there are notable concerns regarding staffing levels and the quality of care provided. Families considering this facility should weigh the positive interactions reported against the critical feedback regarding care practices and facility conditions.
