Overview
St. Croix Hospice, located in Rochester, Minnesota, offers specialized hospice care tailored to the individual needs of patients and their families. Their mission is to enhance the quality of life for those facing end-of-life challenges, ensuring that care is delivered with dignity, respect, and compassion. The organization has been serving the community since 2011 and is committed to providing support to patients regardless of their ability to pay.
Services & Support
St. Croix Hospice provides comprehensive hospice services, including 24/7 availability for patients and their families. Their care extends to private residences, nursing homes, and assisted living facilities, ensuring that expert care is accessible wherever patients call home. The hospice also offers specialized programs such as the North Star Dementia Program™ for patients with Alzheimer’s and dementia-related disorders, as well as the Voyage Vigil Program® to support families during a patient’s final days.
Care Approach & Staff
The care team at St. Croix Hospice emphasizes a holistic approach, focusing on the physical, emotional, and spiritual well-being of patients. They are dedicated to respecting the unique wishes of each individual, and their staff includes a range of professionals, from hospice aides to registered nurses, who are trained to provide compassionate care. Family support is also an integral part of their services, addressing end-of-life questions and providing bereavement support.
What Families Say
Feedback from families regarding St. Croix Hospice is mixed. Some families express gratitude for the compassionate care their loved ones received, highlighting the responsiveness and kindness of the staff. However, there are serious concerns raised by other families about medication management and communication, with reports of rapid declines in patient conditions attributed to alleged mismanagement of care. As such, while some commend the service, others strongly advise caution based on their experiences.
Room for Improvement
Several families have noted significant issues with medication administration and staff communication at St. Croix Hospice. Reports of patients experiencing rapid declines in health due to improper medication management have raised alarms. Families have expressed the need for better oversight and adherence to care plans, indicating that improvements in these areas are essential for ensuring patient safety and trust.
Summary
St. Croix Hospice in Rochester, Minnesota, aims to provide compassionate end-of-life care tailored to individual needs. While some families commend the care and support provided, there are notable concerns regarding medication management and communication. Families considering St. Croix Hospice should weigh the positive experiences against the critical feedback to make an informed decision.
