Overview
Quality Care, located in Rochester, Minnesota, provides 24/7 assistance for individuals with various waivers including Community Access for Disability Inclusion (CADI), Developmental Disability (DD), Alternative Care (AC), and Elderly (EW) Waivers. The agency specializes in non-medical home health care services, aiming to support individuals in managing disabilities while promoting independent living.
Services & Support
Quality Care offers a range of services designed to meet the diverse needs of their clients. These services include Independent Living Skills, Companionship, Homemaking, Light Housekeeping, Respite, and more. The agency is committed to providing care both in the comfort of clients’ homes and within the community. They also accept private pay clients and those with medical assistance, ensuring accessibility to their services.
Care Approach & Staff
The staff at Quality Care are frequently described as compassionate and patient, providing support that helps alleviate stress for clients and their families. Families have noted the staff’s commitment to ensuring a safe and respectful environment, particularly during challenging times. The agency emphasizes the importance of extensive background checks and training for their staff, which contributes to the trust families place in them.
Who They Serve
Quality Care serves individuals who qualify for various waivers, including those needing assistance due to disabilities or age-related challenges. Their services are tailored to support clients in navigating daily life, whether at home or in community settings.
What Families Say
Families have expressed high satisfaction with Quality Care, highlighting the promptness and courtesy of the staff. One client shared their positive experience with transportation services, noting the driver was polite and respectful, ensuring they arrived safely at their destination. Another review emphasized the staff’s ability to ease the stress of navigating medical facilities, demonstrating their commitment to client well-being.
Room for Improvement
While many reviews are positive, some families mentioned that the process of navigating care options can be overwhelming. Streamlining communication and providing additional guidance may enhance the experience for new clients.
Summary
Quality Care in Rochester, Minnesota, is a dedicated home health care agency offering a variety of non-medical services aimed at supporting individuals with disabilities and the elderly. With a focus on compassionate care and a commitment to safety, the agency has garnered positive feedback from families who appreciate the staff’s professionalism and support.
