Overview
Best Care, located in North St Paul, Minnesota, provides home care services and support for both clients and caregivers. The agency aims to assist individuals in need of personal care assistance (PCA) while also offering resources for unpaid family caregivers. Best Care emphasizes its commitment to treating clients and employees with honesty and respect.
Services & Support
Best Care offers a range of non-medical home care services, focusing on PCA support and administrative assistance for caregivers. The agency aims to facilitate the process for family members who care for their loved ones by managing paperwork, submitting timesheets, and providing ongoing training and support. However, experiences shared by families indicate significant challenges in communication and service delivery.
Care Approach & Staff
The care approach at Best Care has been described as inconsistent. While some families have praised the staff for their helpfulness and professionalism, others have reported serious issues with communication and responsiveness. Reviews highlight that clients often face difficulties in reaching the agency, with many noting a lack of proactive communication and delayed responses to inquiries.
Who They Serve
Best Care serves individuals in need of home care services, including those with disabilities and special needs. The agency also supports family caregivers who provide care to their loved ones, aiming to ease the burden of administrative tasks associated with caregiving.
Room for Improvement
Numerous reviews indicate that Best Care struggles with organization and communication. Families have reported frustrations with long wait times for responses, incorrect information on file, and issues with payroll for employees. Concerns have been raised about the agency’s ability to adequately support both clients and staff, suggesting a need for improvements in management and operational processes.
What Families Say
Feedback from families is mixed. Some clients express gratitude for the support received, praising the staff’s dedication and friendliness. However, many others have shared negative experiences, citing disorganization, poor communication, and a lack of professionalism. Some reviews highlight feelings of frustration and disappointment, with families considering switching to other agencies due to ongoing issues.
Summary
Best Care in North St Paul, Minnesota, presents a mixed picture of home care services. While the agency aims to support both clients and caregivers, numerous reviews indicate significant challenges in communication and service delivery. Families seeking reliable PCA services may want to consider these experiences when evaluating their options.