Overview
The Villas at St. Louis Park, located in Minneapolis, Minnesota, is a skilled nursing facility that provides both long-term care and short-term rehabilitation services. The facility is designed to support individuals who require 24-hour nursing staff and offers a variety of healthcare services, including physical therapy, occupational therapy, and hospice care. Despite its newly remodeled environment, the facility has received mixed reviews regarding the quality of care provided.
Services & Support
The Villas at St. Louis Park offers a range of services aimed at promoting independence and recovery for residents. This includes skilled nursing care, rehabilitation programs, and hospice services. The facility claims to provide personalized care with a focus on meeting the individual needs of each resident. However, feedback from families indicates that the level of support can vary significantly.
Care Approach & Staff
While some reviews highlight the caring nature of certain staff members, others express concerns about the overall staffing levels and professionalism. Instances of understaffing have been reported, which can lead to inadequate attention for residents. Some families have noted that communication with the administration is lacking, impacting the quality of care and the ability to address concerns effectively.
Who They Serve
The facility accommodates a diverse population, including those in need of rehabilitation following surgery or injury, as well as individuals requiring long-term nursing care. The environment is intended to be supportive for elderly residents and those with specific medical needs.
Levels of Care
The Villas offers multiple levels of care, including skilled nursing, rehabilitation, and hospice services. These services aim to cater to both short-term recovery needs and long-term health management for residents.
Living Options & Amenities
The facility is described as clean and updated, providing a comfortable living environment for residents. However, some reviews have raised concerns about the maintenance of personal spaces and the availability of necessary equipment, such as wheelchairs with proper support.
What Families Say
Feedback from families is polarized. While some appreciate the caring staff and clean environment, others report serious concerns about neglect and inadequate care. Specific complaints include poor communication, lack of attention to personal hygiene, and insufficient support for rehabilitation efforts. Families have expressed frustration over the administrative response to their concerns, with some indicating a willingness to escalate issues to higher authorities.
Room for Improvement
A recurring theme in reviews is the need for better staffing and communication within the facility. Families have reported that the level of care does not consistently meet expectations, with instances of neglect and unprofessional behavior noted. Improving these areas could enhance the overall experience for residents and their families.
Summary
The Villas at St. Louis Park offers a range of skilled nursing and rehabilitation services in a newly remodeled environment. While some residents and families commend the caring nature of the staff, significant concerns regarding understaffing, communication, and overall care quality persist. Families considering this facility for their loved ones may want to weigh these factors carefully against their needs and expectations.
