Overview
Allina Health Hospice & Palliative Care, located in Minneapolis, Minnesota, offers hospice services aimed at providing compassionate end-of-life care. The organization emphasizes a personalized approach, working closely with patients, families, and primary care providers to create a care plan that honors the patient’s goals and needs. However, reviews indicate a mix of experiences, with some families expressing significant dissatisfaction with the level of care received.
Services & Support
Allina Health Hospice provides a range of services including social worker support, respite care, and memory care. The hospice team is intended to address the physical, emotional, and spiritual needs of patients during their final days. Families are encouraged to communicate with the hospice team about their loved one’s care, but some reviews highlight issues with responsiveness and communication.
Care Approach & Staff
The hospice care team is designed to establish relationships with patients and families. However, several families reported experiences of inadequate support and lack of compassion from staff members. Instances of miscommunication regarding medication and care plans have been noted, leading to frustration and distress during critical moments.
What Families Say
Reviews reveal a stark contrast in experiences with Allina Health Hospice. While some families commend specific staff members for their care and support, many others express deep disappointment. Common themes include feelings of neglect, poor communication, and a lack of timely responses to urgent needs. One family described their experience as feeling pressured into choosing Allina without being informed of other options, while others reported delays in care and equipment delivery.
Room for Improvement
Feedback indicates several areas for improvement, particularly in communication and responsiveness. Families have shared experiences of long wait times when contacting support, as well as a lack of follow-up after the passing of a loved one. This has led to feelings of isolation and dissatisfaction with the overall care experience.
Summary
Allina Health Hospice & Palliative Care aims to provide compassionate care during difficult times, but reviews suggest that the execution of this mission may fall short for some families. While the organization offers essential services and a dedicated team, the reported inconsistencies in care and communication highlight the need for improvements to better serve patients and their families during end-of-life transitions. Families are encouraged to thoroughly research their options and consider their specific needs when selecting a hospice provider.
