Overview
Midwest Home Health Care, located in Minneapolis, Minnesota, is a Personal Care Provider Organization (PCPO) established in 2002. The organization offers Personal Care Assistance (PCA) and Waiver Services through the Minnesota Medical Assistance Program. Midwest Home Health Care is dedicated to providing personal services in a professional and efficient manner, focusing on enhancing the health, functionality, and quality of life of the individuals they serve.
Services & Support
Midwest Home Health Care provides Personal Care Assistance (PCA) and Waiver Services, aimed at supporting clients with their daily living activities and overall well-being. The organization emphasizes a commitment to high-quality personal service, ensuring that clients receive the care they need to maintain their independence and quality of life.
Care Approach & Staff
The staff at Midwest Home Health Care is described as having mixed reviews regarding their professionalism and customer service skills. While some clients have expressed satisfaction with the care received and the support provided, others have noted issues with organization and staff attitudes. There are mentions of staff needing improvement in customer service, suggesting that experiences may vary depending on individual interactions.
Who They Serve
Midwest Home Health Care primarily serves individuals in need of personal care assistance, including those eligible for Waiver Services through the Minnesota Medical Assistance Program. The organization aims to cater to the diverse needs of its clients, helping them maintain their health and independence.
Room for Improvement
Feedback from clients indicates that there are areas where Midwest Home Health Care could improve, particularly in staff training related to customer service and organizational practices. Some clients have reported negative experiences with staff attitudes and communication, suggesting a need for enhanced training and support for employees.
What Families Say
Reviews from families and clients highlight a range of experiences with Midwest Home Health Care. While some individuals express gratitude for the support and care received, others have raised concerns about unprofessional behavior and unorganization within the company. Positive remarks emphasize the dedication of the staff, while negative feedback points to specific instances of dissatisfaction with service delivery.
Summary
Midwest Home Health Care in Minneapolis, Minnesota, offers essential personal care services aimed at enhancing clients’ quality of life. While many clients have reported positive experiences with the care provided, there are notable concerns regarding staff attitudes and organizational practices that the company may need to address. Families considering this provider may find a mix of experiences, highlighting the importance of individual interactions within the service.
