Overview
HealthMax Home Health Care Services, LLC, located in Minneapolis, Minnesota, is a family-owned and operated business established in 2008. The agency offers a variety of personalized home care services aimed at supporting clients’ independence. HealthMax is recognized for its leadership in serving Minnesota communities, providing dependable home health care services.
Services & Support
HealthMax provides a range of home health care services tailored to meet the needs of their clients. While the specific services offered are not detailed in the reviews, the focus on personalized care suggests an emphasis on individual client needs.
Care Approach & Staff
The staff at HealthMax is described as friendly and helpful, with some reviewers highlighting the compassionate and respectful treatment of clients. However, there are significant concerns regarding the management’s approach, particularly in terms of communication and follow-through. Several clients reported difficulties in obtaining timely responses and support from management, which has led to frustration and disappointment.
Who They Serve
HealthMax serves a diverse clientele, including individuals with disabilities. However, some reviews indicate that the agency may not adequately support all clients, particularly those on the Consumer Directed Community Supports (CDCS) waiver. There are claims of condescending treatment towards disabled adults, suggesting a potential gap in understanding and inclusivity.
Room for Improvement
Feedback indicates that there are organizational challenges within HealthMax, particularly related to communication and billing processes. Clients have reported a lack of follow-through on meetings and intake processes, leading to frustration. Additionally, the management’s approach to clients, especially those with disabilities, has been criticized for lacking patience and understanding.
What Families Say
Reviews reflect a mixed experience with HealthMax. While some employees express satisfaction with their work environment, others report significant issues with the management’s responsiveness and organizational structure. Clients have noted that they often received little to no communication regarding their service status, leading to feelings of being undervalued and ignored.
Summary
HealthMax Home Health Care Services, LLC provides a range of home health care services in Minneapolis, Minnesota. While the agency is recognized for its compassionate staff, there are notable concerns regarding management’s communication and organizational effectiveness. Families considering HealthMax should weigh the positive aspects of the care approach against the reported challenges in service delivery and management responsiveness.
