Overview
Healing Hands Home Care, located in Minneapolis, Minnesota, is a home health care provider known for its commitment to client care and professional service. The company has garnered a mix of reviews, highlighting both positive experiences and significant concerns.
Services & Support
Healing Hands Home Care offers a range of services designed to support clients in their homes. These include companionship and assistance with physical needs. The staff is noted for their dedication to ensuring clients receive comprehensive support, which includes training and guidance on the services available.
Care Approach & Staff
The company is recognized for its professional and friendly staff. Many reviews emphasize the helpfulness and efficiency of the team, with clients expressing appreciation for the care provided. Staff members are described as accommodating and dedicated, often going the extra mile to ensure client satisfaction.
What Families Say
Feedback from families is varied. Many clients have shared positive experiences, praising the company for being friendly, efficient, and responsive. They appreciate the professionalism and the supportive environment created by the staff. However, there are also serious concerns noted by some clients regarding customer service and appointment management, with a few describing negative experiences related to scheduling and communication.
Room for Improvement
Despite the positive reviews, there are notable areas for improvement. Some clients have reported issues with customer service and appointment scheduling, indicating a need for better communication and organization. Addressing these concerns could enhance the overall client experience.
Summary
Healing Hands Home Care in Minneapolis, Minnesota, presents a blend of positive client experiences and significant challenges. While many families commend the professionalism and support of the staff, others have raised concerns about customer service and appointment handling. This duality reflects the importance of considering both strengths and weaknesses when evaluating home health care options.
