Overview
Best Care Home Health Inc., located in Minneapolis, Minnesota, has been providing home health care services for over 18 years. The agency serves the Twin Cities metropolitan area, including Minneapolis and Saint Paul, offering a range of home health care solutions. They emphasize their commitment to high-quality care and have a 24/7 on-call nurse and staffing coordinator available to support clients.
Services & Support
Best Care Home Health offers various home health care services tailored to meet the needs of their clients. However, some families have expressed concerns regarding the responsiveness and reliability of the agency, particularly in relation to case management and waiver services. Clients have reported issues with timely onboarding of staff and have noted that communication from the administrative team can be lacking, with emails often going unanswered.
Care Approach & Staff
The agency has been described as having a caring staff, with some clients noting the competence of the caregivers. However, there have been multiple reviews highlighting significant management issues. Concerns about micromanagement and a lack of professionalism among certain managers have been raised, which has contributed to a frustrating work environment for employees and clients alike.
Who They Serve
Best Care Home Health serves a diverse clientele, including individuals with disabilities who rely on waiver services. Some reviews indicate that the agency may not adequately address the specific needs of clients seeking these services, leading to dissatisfaction among families.
Room for Improvement
Feedback from various sources suggests that Best Care Home Health could benefit from improving its communication processes, particularly in terms of responsiveness to emails and calls. Additionally, there is a noted need for better management practices to enhance the work environment and overall client experience.
Summary
Best Care Home Health Inc. offers home health care services in Minneapolis, Minnesota, with a focus on community-oriented care. While some clients appreciate the compassionate staff, there are significant concerns regarding management, communication, and service reliability. Families considering this agency may want to weigh these factors when evaluating their options for home health care.
