Overview
Allina Health Home Care Services – Twin Cities Metro, located in Minneapolis, Minnesota, offers a range of home health care services designed to support patients in recovering from injuries or managing chronic conditions while remaining in the comfort of their own homes. The organization emphasizes a patient and family-centered approach, ensuring that care respects the choices and needs of both patients and their families.
Services & Support
Allina Health Home Care Services provides a variety of services, including skilled nursing, physical therapy, occupational therapy, and social work. The care team collaborates with patients and their primary care physicians to create individualized care plans. In addition to direct care, the team focuses on educating patients and families about medications and medical equipment, which is essential for managing health care needs effectively.
Care Approach & Staff
The organization employs experienced nurse case managers who conduct home visits to assess patient needs and coordinate care with other health care professionals. While some families have reported positive experiences with specific staff members, others have expressed concerns about the professionalism and empathy of certain caregivers. Reviews highlight instances where staff interactions were perceived as rude or lacking in compassion.
Who They Serve
Allina Health Home Care Services caters to a diverse patient population, including individuals recovering from hospital stays and those with chronic conditions requiring ongoing support. The services are particularly beneficial for elderly patients needing assistance with mobility and daily activities.
Service Area
This home health care provider serves patients across 33 counties, including the Twin Cities metro area, ensuring a broad reach to support various communities in Minnesota.
Scheduling & Availability
Location hours for Allina Health Home Care Services vary based on patient schedules, with standard availability from Monday to Friday, 8 a.m. to 5 p.m. The organization does not offer services on weekends.
What Families Say
Family feedback about Allina Health Home Care Services is mixed. Some families have praised the care received, specifically noting the effectiveness of physical therapy and the support provided during recovery. However, there are significant concerns regarding staff interactions, with reports of unprofessional behavior and inadequate responses to serious health issues.
Room for Improvement
Several reviews indicate a need for improvement in staff training, particularly in areas of compassion and communication. Families have expressed frustration with the perceived lack of attention to patient concerns and the overall quality of care.
Summary
Allina Health Home Care Services – Twin Cities Metro provides essential home health care services in Minneapolis, Minnesota. While the organization offers a comprehensive range of support for patients recovering from illness or injury, feedback suggests variability in staff professionalism and care quality. Families considering this service may wish to weigh the reported strengths against the noted areas for improvement.
