Overview
Hennepin Home Health Care, located in Brooklyn Park, Minnesota, is a home health care company that provides nursing, physical therapy, occupational therapy, counseling, and mental health services throughout the Twin Cities Metro area. With a mission to maintain clients’ integrity, independence, and choice, the agency emphasizes understanding and compassion in its approach to care.
Services & Support
Hennepin Home Health Care offers a range of services including nursing care, physical therapy, occupational therapy, and mental health counseling. The organization is Medicare certified and licensed to provide individual home supports through the CADI Waiver. Their focus is on delivering reliable services that aim to exceed client expectations.
Care Approach & Staff
The care approach at Hennepin Home Health Care is family-oriented, aiming to foster a supportive environment for clients. However, feedback regarding staff behavior has been mixed. While some clients have praised the kindness and dedication of their workers, others have reported concerns about professionalism and communication issues. Instances of unprofessional behavior from management have also been noted, which may affect staff retention and overall service quality.
Who They Serve
Hennepin Home Health Care serves a diverse clientele, including individuals requiring nursing, physical therapy, and mental health services. Many clients have expressed gratitude for the support they receive, highlighting the positive impact on their ability to remain independent within the community.
Room for Improvement
Several reviews indicate that there are areas for improvement, particularly regarding staff retention and communication. Some clients have experienced issues with service consistency and professionalism, pointing to a need for better management practices and staff training to ensure a more positive experience for clients.
What Families Say
Feedback from families is varied. While some clients have expressed satisfaction with the care they receive and the support from their workers, others have raised concerns about management behavior and staff professionalism. Instances of miscommunication and unaddressed complaints have been reported, which have led to frustrations among some clients.
Summary
Hennepin Home Health Care offers a range of home health services in Brooklyn Park, Minnesota, with a focus on compassion and client independence. While many clients appreciate the support and dedication of their caregivers, there are notable concerns regarding staff professionalism and management practices that could impact the overall experience. Families considering this agency may want to weigh the positive feedback against the reported challenges.
