Overview
The Sanctuary at Brooklyn Center, located in Brooklyn Center, Minnesota, offers assisted living and memory care services in a pet-friendly environment. This community aims to provide a warm and friendly atmosphere, focusing on compassionate personal care for its residents. The facility features various amenities, including a salon and a community Club Room, designed to enhance the living experience.
Services & Support
The Sanctuary provides a range of services tailored to meet the needs of its residents. These include 24/7 personal care, housekeeping, laundry services, and a full schedule of activities, exercise, and entertainment. The community also offers occupational, physical, and speech therapies on-site, which can be beneficial for residents requiring rehabilitation.
Care Approach & Staff
While some families have praised the staff for their responsiveness and the care provided, others have raised concerns about the training and certification of aides, particularly in the memory care unit. Instances of neglect and inadequate communication have been reported, which have affected the quality of care for some residents. Despite these issues, there are positive notes about staff being friendly and engaging with residents.
Who They Serve
The Sanctuary caters to seniors in need of assisted living and memory care services. It is designed to support those who require assistance with daily activities while also providing a community for social engagement and support.
Living Options & Amenities
Residents at The Sanctuary enjoy a variety of living options and amenities. The facility offers comfortable apartments with courtyard views and includes shared spaces such as a movie theater and a salon. The community promotes an active lifestyle with numerous activities available for residents.
Dining & Activities
The community provides delicious meals as part of its dining services. Residents can participate in various planned activities, which are aimed at fostering social interaction and engagement within the community.
What Families Say
Feedback from families has been mixed. Some have reported positive experiences, noting the supportive environment and the happiness of their loved ones. However, there are significant concerns regarding cleanliness, medical management, and the overall quality of care, particularly in memory care. Reports of neglect and communication issues have led some families to seek alternative facilities for their loved ones.
Room for Improvement
Several reviews highlight a need for improvement in staff training, particularly for aides in the memory care unit. Issues such as neglect, poor communication, and cleanliness have been recurring themes that families have found concerning. Addressing these areas could enhance the overall quality of care provided at The Sanctuary.
Summary
The Sanctuary at Brooklyn Center offers a range of assisted living and memory care services within a friendly environment. While there are positive aspects, including some staff interactions and community activities, families have expressed serious concerns about care quality and communication. Prospective residents and their families are encouraged to carefully consider these factors when evaluating The Sanctuary as a potential home.