Overview
Custom Hospice, located in Troy, Michigan, is a hospice and home health care provider dedicated to delivering compassionate care to patients and their families. The organization aims to elevate the standard of care through a patient-centered approach, focusing on quality, service, and accessibility.
Services & Support
Custom Hospice offers a range of services including hospice care, home health support, and social worker assistance. Their team is committed to addressing the diverse needs of patients, ensuring that both physical and emotional well-being are prioritized. Many families have noted the availability of support, with staff being accessible for questions and concerns around the clock.
Care Approach & Staff
The care approach at Custom Hospice emphasizes compassion and communication. Families have expressed gratitude for the attentiveness of the nursing staff, highlighting the dedication of individual nurses who have made a significant impact on their loved ones’ care. For instance, one family praised a nurse for going above and beyond to ensure comfort and respect for their family member. However, some reviews indicate inconsistencies in staff availability and communication, suggesting that experiences may vary.
Who They Serve
Custom Hospice serves individuals requiring end-of-life care, including those with chronic illnesses and memory care needs. Their focus is on providing comfort and dignity to patients while supporting families during difficult times.
What Families Say
Feedback from families is mixed. While many express appreciation for the care received, particularly from specific staff members like nurses and therapists, others report negative experiences related to equipment quality and service reliability. Some families felt that promises made by the organization were not fulfilled, leading to disappointment during critical moments. Nevertheless, there are notable mentions of specific staff who have provided outstanding care and support, contributing positively to the overall experience.
Room for Improvement
Several reviews point out areas where Custom Hospice could enhance its services. Concerns regarding equipment quality and staff communication have been raised, with some families feeling that the organization did not meet their expectations during crucial times. Addressing these issues could lead to improved experiences for future patients and their families.
Summary
In summary, Custom Hospice in Troy, Michigan, offers essential hospice and home health services with a focus on compassionate care. While many families have found comfort and support through their team, there are areas that require attention to ensure consistent and reliable service. Families considering Custom Hospice should weigh both the positive feedback and the concerns raised by others to make an informed decision.
