Overview
Beaumont Hospice, located in Troy, Michigan, provides hospice and home health care services to patients and their families during challenging times. The organization emphasizes compassionate care and support, although experiences among families vary significantly.
Services & Support
Beaumont Hospice offers a range of services, including nursing care, physical therapy, and social worker support. Many families have noted the dedication of individual team members, highlighting the compassion and professionalism of nurses and caregivers. However, there have been concerns regarding the scheduling and availability of services, with some families reporting significant delays and lack of follow-up after initial contact.
Care Approach & Staff
The care team at Beaumont Hospice is described as compassionate and skilled, with several families expressing gratitude for the support provided during difficult times. Specific team members have been recognized for their exceptional care, making patients and families feel comfortable and supported. However, there are also reports of unresponsiveness and inadequate staffing, which have led to frustrating experiences for some families.
Who They Serve
Beaumont Hospice serves patients in need of end-of-life care, as well as families seeking support during the grieving process. The organization also provides specialized services for those with memory care needs.
What Families Say
Feedback from families is mixed. Positive comments frequently highlight the compassion and dedication of individual staff members, with many expressing deep appreciation for the care received. Conversely, several families have shared negative experiences regarding communication, scheduling issues, and lack of aftercare following a loved one’s passing. Some have reported feeling unsupported during critical moments, which has led to recommendations to explore other hospice options.
Room for Improvement
Concerns have been raised about the responsiveness of the scheduling department and the overall organization of services. Families have reported difficulties in getting timely assistance and follow-up care, which has impacted their overall experience with Beaumont Hospice. Addressing these issues could enhance the level of care and support provided to families during their time of need.
