Overview
Henry Ford Hospice – Macomb, located in St Clair Shores, Michigan, provides care for patients and their families at the end of life, focusing on quality of life and helping patients live each day to the fullest.
What Families Say
Feedback from families indicates significant concerns regarding the quality of care provided. Several reviewers described their experiences as heartless and lacking compassion. One family reported a distressing encounter with a nurse during the admission process, noting her aggressive and dismissive behavior. This interaction left them feeling rushed and without answers to their important questions. Another reviewer expressed frustration over the denial of hospice services for their loved one, despite previous discussions about enrollment. They found the experience so disappointing that they sought assistance from a different hospice service, which they praised highly. There were also reports of delays in receiving necessary supplies and a lack of timely visits from nursing staff, which added to the stress during an already difficult time. One family shared that they had to rely on a neighbor for guidance on caregiving tasks, as support from the hospice was insufficient. Overall, families have voiced their dissatisfaction with the level of care and support received from Henry Ford Hospice, highlighting issues with communication and the professionalism of staff.
Room for Improvement
The reviews suggest that there are several areas where Henry Ford Hospice could improve, particularly in staff training and responsiveness to family needs. Families have noted the importance of compassionate care and timely support during end-of-life situations, which they felt was lacking in their experiences.
Summary
Henry Ford Hospice – Macomb aims to provide quality end-of-life care, but feedback from families indicates significant challenges in achieving this goal. Many have reported negative interactions with staff and delays in care, leading to a lack of trust in the services provided. Families considering hospice care may want to explore various options and seek services that prioritize compassionate and responsive care.